FAQ

 

 

How can I order from Look4ward Store?

  • Place your order online at look4wardstore.com
  • We do not accept mail orders or purchase orders.
  • We accept Visa, MasterCard, American Express, Apple Pay and PayPal

 

Do you offer financing or payment plans?

  • We do not offer financing or payment plans.

 

Do you offer discounts for bulk orders?

  • We do offer bulk discounts but it depends on your order. How many are you ordering? We can send you a quote. Please email us support@look4ward.co.uk  with Subject Line: Bulk Order

 

Where are coupon codes entered on the site?

  • You can enter the coupon code during the checkout process. Just go to your Cart (top right corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply.

 

Something I want is out of stock. Can I be notified when it is available?

  • Yes! We can send you an email when a product is available for purchase. To be sure you receive future emails from us, ad support@look4ward.co.uk  to your address book or sign up to our newsletter and be the first to hear about what is happening. 

 

Will I be charged sales tax?

  • We will only charge 20% VAT (flat tax) on sales made in the UK and EU countries, that is included in the item price.

Duties and customs maybe charged to non-EU and non-European countries, unfortunately this is completely out of our control.

 

What are your accepted payment methods?

  • We accept Visa, MasterCard, Apply Pay, American Express, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

 

Is it safe to order from your website? Is your website secure?

  • Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall so it is totally safe. Read more

Can customers pickup their order instead of shipping it?

  • There's no pickup option at this time.

 

Can I check the status of my order?

  • Visit this link Track Order and make sure you input your order number and the email used for purchase.

 

How do I change my shipping address?

  • We cannot change addresses on the order after the order is shipped.

 

Do you offer international shipping?

  • Yes for most products, international shipping is available.

 

 Replacements

Replacement for a wrong or defective item sent

  • Please drop us an email at support@look4ward.co.uk  with the following details:
  1. Your order number
  2. The matter of the issue (e.g. incorrect/defective item)
  3. Pictures or videos, whichever applicable

 

How do I obtain a refund for my product?

  • If you wish, we may ship you a new product or replace it with another item of the same value. Read more

 

Where is my Order Confirmation? I did not receive any confirmation.

  • The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check your spam or trash folder as it may end up there as well.

What is your Privacy Policy?

 

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogues and emails at your request. Read More

Do you do custom orders?

  • Please provide details about the type of customization you want at to support@look4ward.co.uk