WHEN WILL I GET MY STUFF?
- Orders ship Monday-Friday.
- Some items may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- UK based In-stock orders normally ship within 3-5 business days if express shipping is selected.
- Some products come from different suppliers so if you've ordered a few different products, they might arrive in different packages. Some items are sent from outside the U.K, so please allow 15-30 business days for the items to arrive.
- We are always trying to improve the shipping conditions, and many times we pay extra for faster shipping, but eventually it depends on our suppliers and the handling companies.
- Standard UK shipping takes 7-10 business days
An email with tracking information will be sent once an order has been shipped (with most carriers). Tracking is not available on International Economy.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and may ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing so please make sure you enter the correct details.
The products will be delivered to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
UNITED KINGDOM/EUROPE SHIPPING
- For orders to the United Kingdom and Europe, we offer Standard Shipping and Express Shipping.
- We do our best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
We welcome all our customers from around the world.
For most of the items Free Worldwide Shipping option is available, please check the product page before check out.
If Free Worldwide Shipping isn't mentioned on product page - the item is to be shipped from our UK based warehouse. If the item shipped from UK we offer International Standard Shipping Service to all European countries, plus USA, Canada, Australia, New Zealand, BUT some of the countries may need Registered Post International Service, we will contact you if this option applied to your order.
Like our domestic shipping, we use Royal Mail to send our wares internationally. Due to customs, we cannot estimate delivery times.
EXPRESS INTERNATIONAL SHIPPING
INTERNATIONAL ECONOMY SHIPPING
- Our Express shipping offers door to door tracking and packages normally arrive within about 5-10 business days after shipment from the UK. It may take 10 -15 business days from outside the UK
- International Economy Shipping is available for most of our products but there may be some restrictions on certain products such as massage oils, floral waters, etc
- Orders shipped using Economy Shipping may take up to 15-25 business days for delivery; tracking is limited. Please note that orders shipped via Economy Shipping cannot be rerouted after shipment.
We are not able to ship to APO/FPO addresses, also we are no longer shipping to Philippines and China.
IMPORT DUTIES AND TAXATION
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges,
- We are not able to mark orders as "gifts".
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- Look4ward Store does not estimate any fees, taxes or duties which may be payable in your country. Please refer to the application law in your jurisdiction.
NEED TO TALK WITH US ABOUT SOMETHING URGENT?
Email us firstname.lastname@example.org and one of our customer service professionals will come back to you.
COMMUNICATE WITH US
Our customer service team is available Monday through Friday 08:00 am-04:00 pm GMT. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
- *Holiday Closings:
- 25/12: Christmas Day
- 1/1: New Year's Day