An email with tracking information will be sent once an order has been shipped (with most carriers). Tracking is not available on Royal Mail(UK)International Economy.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and may ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing so please make sure you enter the correct details.
The products will be delivered to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
UNITED KINGDOM/EUROPE SHIPPING
We welcome all our customers from around the world.
For most of the items Free Worldwide Shipping option is available, please check the product page before check out.
If Free Worldwide Shipping isn't mentioned on product page - the item is to be shipped from our UK based warehouse. If the item shipped from UK we offer International Standard Shipping Service to all European countries, plus USA, Canada, Australia, New Zealand, BUT some of the countries may need Registered Post International Service, we will contact you if this option applied to your order.
We have various warehouses in China, USA, India, Tibet, Germany, France, etc . If delivery time shows 2-4 weeks in product page which means these items most likely to be shipped from above warehouses and we'll not charge for shipping fee unless/otherwise requested for Express International Shipping.
Like our domestic shipping, we use Royal Mail to send our wares internationally. Due to customs, we cannot estimate delivery times.
EXPRESS INTERNATIONAL SHIPPING
We are not able to ship to APO/FPO addresses, also we are no longer shipping to Philippines and China, South Sudan.
NEED TO TALK WITH US ABOUT SOMETHING URGENT?
Email us firstname.lastname@example.org and one of our customer service professionals will come back to you.
COMMUNICATE WITH US
Our customer service team is available Monday through Friday 08:00 am-04:00 pm GMT. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.